Frequently Asked Questions

Are your greeting cards blank inside?

They are. Every PAVILION greeting card is left blank inside, ready for your own message.

Where are your products made?

Every product begins in our Norfolk studio before being made by specialist manufacturers in the UK. We work with long-standing partners chosen for the quality of their materials and craftsmanship.

What paper do you use?

Our products are printed on carefully selected papers and boards chosen for their quality, weight and finish. Material specifications are included on each product page.

How long will my order take to arrive?

We aim to dispatch orders within 1–3 working days. UK orders are sent by Royal Mail First Class, while international delivery times vary depending on destination.

Do you ship internationally?

Yes. We currently ship to selected destinations across Europe, North America and Australia. Available shipping options and costs are shown at checkout.

My order has arrived damaged. What should I do?

Please email via the button below as soon as possible. We'll work with you to put things right quickly, whether that means sending a replacement or arranging a refund.

Can I return an order?

Yes. If you've changed your mind, you can return unused items within 14 days of receiving them. Full details can be found on our Returns page.

I can't find what I'm looking for.

Drop us a line via the button below. Whether it's a question about an order, one of our products or becoming a stockist, we'll be happy to help.